Returns & Refund Policy
All Sales are Final.
We do not accept returns or exchanges.
We will replace or refund an item if it is damaged during shipping if required proof is presented.
See 'Damaged Shipment' below.
Damaged Shipment - A claim will need to be filed with the post office for items damaged during shipment. We will file the claim.
If we have a replacement item in stock, we will ship you a duplicate to replace the damaged items. This applies to consumables, such as candles, incense, oils.
If it is a one of a kind item that has been damaged or if we only have one in stock, we will issue your refund of the item and shipping after the claim has been paid.
This takes about 2-3 weeks.
Proof of shipping damage must be presented by you via photos of the packaging and the item damaged emailed to us.
Please keep the damaged box on hand until the claim is paid. We will keep you updated on the progress and let you know as soon as the claim has been paid.
Damages from shipping must be reported within three days of receipt.